Customer Support
SupportCenter
Our dedicated support team is here to help with orders, products, delivery, and any questions about cannabis.
Daily 10 AM - 8 PM
Prompt responses, every day
Expert Knowledge
Cannabis industry specialists
Fast Response
Customer Focused
How to Reach Us
Choose the contact method that works best for your needs
Live Chat
Real-time messaging with our team
Availability:Daily 10 AM - 8 PM
Response Time:1-5 minutes
Best For:Quick questions
- Quick responses
- Order status checks
- Product questions
What We Can Help With
Our support team is trained to assist with all aspects of your cannabis experience
Orders & Account
- Order status and tracking
- Account creation and login
- Payment and billing issues
- Order modifications and cancellations
- Delivery scheduling
Product Information
- Cannabis strain information
- Product potency and effects
- Usage recommendations
- Product availability
- Quality and testing data
Returns & Refunds
- Return eligibility
- Refund processing
- Product quality issues
- Damaged or incorrect orders
- Exchange procedures
Legal & Compliance
- Age verification process
- Cannabis regulations
- Possession limits
- Delivery requirements
- Privacy and security
Self-Service Resources
Find answers instantly with our self-service tools and resources
We're Here to Help
Our expert support team is dedicated to ensuring you have the best possible cannabis experience with Imperial Bud.
Phone Support
(226) 808-0014
Daily 10 AM - 8 PM
Email Support
imperialbudkw@gmail.com
We respond within a few hours