Returns &Refunds
We stand behind our products. Learn about our return policy, refund process, and how we ensure your satisfaction with every order.
Quality Guarantee
48-hour return window
Fast Resolution
Quick refund processing
Return Eligibility
Understand what can and cannot be returned for health and safety compliance
Product Quality Issues
Products with quality concerns such as mould, freshness, or other defects
Timeframe: 48 hours from delivery
Refund or replacement at our discretion (subject to $10 delivery fee)
Examples:
- Mould or contamination concerns
- Freshness or quality not as expected
- Damaged packaging affecting product integrity
- Product not matching description
Incorrect Order
Wrong products delivered or missing items
Timeframe: 48 hours from delivery
Replacement or refund at our discretion (subject to $10 delivery fee)
Examples:
- Wrong strain or product delivered
- Missing items from your order
- Incorrect quantities received
- Wrong product variants
Sealed Edible Products
Factory-sealed edible products in original packaging
Timeframe: 3 days from delivery
Exchange or store credit available (subject to $10 delivery fee)
Examples:
- Sealed gummy packages
- Unopened chocolate bars
- Factory-sealed edible products
- Sealed beverage products
Opened Cannabis Products
Opened bags, consumed, or unsealed cannabis products
Timeframe: Not eligible
Non-refundable — all sales final on opened products
Examples:
- Opened flower bags or containers
- Unsealed edible packages
- Used vape cartridges
- Any product with broken seal
Return Process
Simple steps to return eligible products and receive your refund
Contact Us
Reach out within the eligible timeframe
- Provide your order number
- Describe the issue
- Share photos if applicable
Approval
We review your request and authorize the return
- Approval may take up to 24 hours
- You'll receive return instructions
- Arrange pickup or drop-off
Product Inspection
Products are inspected upon return
- Quality verification
- Condition assessment
- Eligibility confirmed
Resolution
Refund, replacement, or store credit processed after approval
- Refund via e-Transfer (EMT) or cash
- All refunds subject to $10 delivery fee
- Processing after approval (up to 24 hours)
Refund Processing Times
How long it takes to receive your refund based on payment method
e-Transfer (EMT)
After approval (up to 24h)
Refund sent via e-Transfer once your return is approved
Cash
After approval (up to 24h)
Cash refund available upon next delivery or pickup
Store Credit
After approval (up to 24h)
Applied to your account for future orders once approved
Important Return Guidelines
Opened Products Are Final Sale
Opened cannabis bags and products cannot be returned unless there is a quality concern
$10 Delivery Fee Applies
All approved refunds are subject to a $10 delivery fee deduction
48-Hour Window
Contact us within 48 hours of delivery (3 days for sealed edibles)
Approval Required
All returns require approval before processing (up to 24 hours)
Related Information
Explore our other policies and information