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FREQUENTLY ASKED QUESTIONS
HOURS:
MON-SAT: 11AM – 8PM
SUN: 12PM-6PM
Last call is 30 MINS before close.
Last call for Cambridge & Guelph is 5:30PM.
Our average delivery takes 1 hour.
MAIL ORDER/NEXT DAY DELIVERY/CONTACTLESS DROP OFF AVAILABLE
View our FAQS for more information.
Minimum order is $50 (Kitchener & Waterloo).
Cambridge & Guelph orders under $100 are subject to a $10 delivery fee.
THANK YOU FOR CHOOSING IMPERIAL BUD! WE ARE EXCITED TO HELP YOU WITH YOUR ORDER. HERE’S WHAT YOU CAN EXPECT:
- We will send you an email confirming your order.
- Once your order is ready, a driver will text you when they’re on their way
- We will update you on the status
- Estimated delivery times are usually within 1-2 hours depending on the day. Expect longer etas for holidays, so order earlier to get your order on time!
HOW TO ORDER WEED ONLINE
- Figure out your budget – Our product quality matches our pricing. The more you’re willing to pay the better the quality!
- It’s best to start with our mix and match options – We are the best for our mix and matches as you can try a variety of strains without any extra fees!
- Once you’ve chosen your options you can apply to your cart and checkout
- We will ask for your address and delivery options – We offer same day delivery and Canada-wide mail order!
- For Same Day Delivery – You will be able to choose your delivery route times, route times are increments of 2 hours!
- For payment we accept Electronic E-Transfers (EMT) or Cash On Delivery
- First Time Customers – We will need proof of ID to verify your age and address!
ORDERING FOR NEXT TIME?
Don’t worry! We offer amazing deals every week, tons of giveaways and freebies. If you don’t decide to order today you can subscribe here to receive the latest deals.
How do you sign up?
Choose the city you want to order for on the main page and click the “Login/Register” button at the top right hand corner for Desktop or click the Menu button then “Login” for Mobile. We require you have an account when you purchase from Imperial Bud!
Where do you deliver to?
We are currently delivering our dispensary grade products to Kitchener Waterloo, London Ontario, Toronto, Mississauga and Hamilton. We are actively expanding to surrounding cities but if we’re not serving a city near you then we also do Canada Wide Mail orders!
How do I know when my order will be received?
Once your order is submitted online, you will receive a confirmation email. If you don’t receive a confirmation email then it’s possible that your order was not submitted properly. Please contact us at 2268080014 or online at our live chat to confirm.
How long does it take for delivery?
Estimated time of arrival is 30-70 minutes on average depending on your location and time of order. If ETA’s are longer than expected, we will contact you shortly after we receive your order with an updated ETA and confirmation text.
Do you do Same Day Cannabis Delivery?
We are offering Same Day Weed Delivery to the following cities: Kitchener Waterloo, GTA, Mississauga, London and Ottawa. Last call is 30 minutes before closing for that location.
What methods of payments do you accept?
We accept Cash or Interac E-Transfer.
How do I pay by Interac E-Transfer?
Please confirm with dispatch that you will be paying by E-Transfer. Dispatch will then give you the E-Transfer email. All E-Transfers are subject to a 10% fee. For future orders onwards, you must make a note on checkout that you will be paying by E-Transfer + 10% fee.
Are you still open?
We are still open during these extraordinary times! Our staff is taking all precautionary measures to keep you and our employees safe.
Methods of Delivery
Mail Order: Once payment by Email Transfer is received, we will mail your through Canada-post. You will then receive a tracking number to track your order. Please note we are not responsible for any lost packages in the mail. Please ensure that your delivery address is correct. – to encourage contactless delivery, all mail orders will have no delivery fee! ($100 minimum)